Placeholder content — to be reviewed and finalized before launch.
1. General approach
Stay Renovation Group is committed to delivering high-quality renovation, flooring and joinery work. Where a client is not satisfied, we work directly with them to find a fair resolution.
2. Refunds are handled case-by-case
Because every project is custom, refunds are considered on a case-by-case basis taking into account the stage of the project, materials already procured or fabricated, and labour already performed.
3. When payment is requested
Payment is only requested after an invoice has been issued and confirmed with the customer by call or in person. No payment is ever taken through this website.
4. Payment & refund terms
[Payment & Refund Terms — to be finalized]
Specific payment structure, deposit policy, refund eligibility windows and amounts will be added here before launch.
5. Raising a dispute
To raise a concern, dispute, or refund request, contact Stay Renovation Group directly via WhatsApp at +27 64 289 0727 or email stayrenovationgroup@outlook.com. We aim to acknowledge every request within 48 hours.